Measuring Impact for Service Improvement Reviews

Excellent course, learned a great deal. Laurell is an excellent trainer very thorough and clear. Thank you!

Great day. I learnt a lot.

The course allowed me to reflect on areas I need to personally develop and taught me practical things to do in order to progress

Great class fun way to learn.

Really Good

Thank you Laurel, excellent day. Felt I learnt so much and can reflect on the past. But also taking forward

Really well balanced course would recommend to others Liked the objective setting - learnt not to use the “to ensure” comment which makes sense

Very interactive course. Occasionally felt like it was directed more for HR staff but on the other hand it can be linked in many ways to clinical work

Very useful and backed up with theorists which was great to have to do further study on

The trainer was passionate about the topic and interacted well with the audience. My eyes and mind have been opened to ‘service improvement’ and it’s measures.