Happy Reviews

really good gets you thinking about how you manage situations and conversations and that there are other ways to approach situations without them becoming aggressive.

I have enjoyed the course however I prefer face to face learning

I have enjoyed the course however I prefer face to face learning

The course is well structured and gives some useful tools in management. However, should include alternatives to when the use of these tools don't go to plan or for situations when they are not necessarily appropriate

Helpful techniques. I just need to practice them to feel confident with the theory.

found this pm hard not sure if it was the content or my pm slump will need to think through the conversations a bit more

Really enjoyable- posed lots of reflection

Pat was very amenable dealing with learners who were not very IT savvy/confident

easy paced and very interactive

Great course, day two seemed much more practical, day 1 think was a bit less engaging because of this but still good.