Happy Reviews

Rachael was a fantastic trainer and made the course engaging and broke it down really clearly and patiently!

I enjoyed the participation that was required of me and that it was more informal due to the number of people present.

really helpful and customised

this session was very useful and practical. it helped me better understand the importance of listening, coaching, andone-to-one conversations in management. i also learned the benefits of regular one-to-ones, as well as the risks of not having them, and how these can improve team performance and communication.

I thought the session was really good and I learned a lot!

I think it has been a great session on self reflection and how to engage with others to get the best out of them.

Today’s session was very useful and practical. I learned how effective feedback should combine coaching, positive intention, and clear communication, and how delegation should be matched to a person’s competence and motivation. The session helped me reflect on my own management style and showed me how to support staff better through listening, feedback, and follow-up.

Good intro course, could have had a bit more time to go through certain aspects in more detail - a couple bits that were mentioned in intro were not covered due to time for example.

I found the workshop extremely helpful and engaging. It was great to come away with the work that we had done and also hand outs to read through so I didn't feel like i needed to spend the session taking notes but could fully concerntrate.

Thanks Gill! Really useful, very clear & not too slow!