Reed Learning Reviews

Some of the sections repeat themselves, therefore it is just rewording a previous answer. I have also been waiting nearly 12 weeks for my certificate to arrive, no sign of it yet.

Trainer's knowledge of the topic in general seemed to be good, however their ability to explain things and put things into context was lacking slightly for me. I would have expected the trainer to have had better understanding of the key topics of the case study, which unfortunately wasn't the case. The structure of the session was useful, with candidates being split into groups to discuss how they would approach exam questions etc. However, in some instances we the breakout sessions were far too long (45 minutes), which wasted time.

Satisfied with WM overall, but administrative procedures sometimes let the level of service down. Some of the webinars were not to a high standard, but this was partly to be expected due to the move away from physical workshops. Tutors were overall very knowlegable and provided excellent guidance, but for me personally I felt that having one tutor, then a different tutor - and then back to the first tutor for a time - could have been diruptive and for some may have impacted work negatively. This was out of anyone's control, but WM could consider the number of students that each tutor has and whether this is manageable - especially when many of the tutors work part time.

I was frustrated with the course over all. The only time I enjoyed was the time with Dee who was knowledgeable and really helpful. Other trainers were awful, never available and always got an out of office. An example would be submitting an assignment getting feedback from the trainer, when submitting for final mark I was told I had missed a section. Had I of been told this originally I could of corrected it. I then ran out of time. We have since put a number of people in my team through for their diploma but have ensured we use an alternative provider. I feel that my outcome would of been much better had I had Dee for the duration

I struggled a little with the virtual format of the course; it wasn't always easy to follow and trying to be interactive was difficult. Maybe a longer dedicated session with a break would be better - perhaps allow 4/4.5 hours with a 15 minute break, so there's contingency time for connection issues, introductions, questions etc.

Content didn’t really match the specifications, and it’s often really difficult to find academic articles without various subscriptions. Would be helpful if WM could make access to these a bit easier.

Overall a worthwhile course, materials however were sometimes difficult to navigate as were the resources available. Also found the website cumbersome and awkward to navigate.

Unfortunately the slides that I brought with me were the wrong ones, even though I had queries this with my assessor the day before.

I had a few troubles with the content and materials being incorrect at the start of my qualification, especially where links had not been updated. There was also a module that did not have a relevant level workbook towards the end of my qualification, although luckily when I called to discuss this I was pointed to a very helpful ebook by one of your employees. I found a lot of the content interesting and applicable to my work, but I think this could have been delivered in a far more engaging way.

The self-learning element of the course is very difficult for kinaesthetic learners. It would be helpful to have more video / youtube links, and seminars or webinars to support the learning (even if these are pre-recorded).