Realise Reviews

Excellent session well done.

So far, so good in the first session. It is helping to refine current KSBs and tip the scales away from being just a trainer.

Great Start to Course,

I've enjoyed this course quite a bit as it's helped me fill in blanks when it comes to customer service and our trainer is friendly, knowledgeable and has a lot of experience in the role

Well, I started the course recently, but i am really enjoying the dedication and avaiiability of the teachers to help .Thank you for the opportunity to improve my English.

The taster session shown me how to use one file

i felt included in the group session as the teacher refers back to the person who contributed towards the answer, makes you feel valued. The teacher seems to have a pool of knowledge when talking as they refer to theorists during the course that seem to come naturally to them. They have timed their session very well, leaving room for group discussions, group activities and they come back to people when they have shared something previously that may relate to a discussion later on, bringing that person into the discussion. They ask the person to explain their answers for others, giving them the chance to lead and not doing it for them, i feel this is very empowering and promoting self worth. overall i feel this course is very inclusive, supporting and well managed.

well done well prepared

Looking forward to next session

•Vaughan was very knowledgeable and explained the content clearly, making it easy to understand even for beginners. •Vaughan was very approachable and encouraged questions, which helped create a comfortable learning environment. •Vaughan delivered the session in an engaging and professional manner and related the information to real-life CCTV scenarios.