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The course was very interesting lots of great things to learn and great when it is engaging and questions / examples are asked
Overall, I found the course very helpful it terms of developing the necessary skills required to find employability in the customer service industry.
the course was overall very good, we all learned a lot and both the coaches were amazing.
Interesting session, I’m not great with computers, so some difficulty with sorting stuff, would find it easier face to face.
The course covered all the elements of observation, assessment and planning.
Very engaging as well as calm yet very impactful. Loved how Liam went around each question and took his time with us all.