Chartered Insurance Institute (CII) Reviews

Very useful, and can now put the techniques into practice at work

Really enjoyed the course. Trainer was very knowledgable and easy to talk to. Went into things we didn't realise we would be covering and so glad she did as now have a great understanding of the cover

I'm not an expert in cyber but have had some dealings with it and so I was able to see this course for what it was. I was hoping that this course could be a non-biased overview of cyber covers. Dave Hole himself was a good trainer and I appreciated his training style. However, it was clear that Dave had little or no experience with cyber. There was little or no awareness of market issues, covers, who even offered cyber etc. Some statements were just incorrect: at the outset David mentioned that all cyber polices are similar – this couldn’t be further from the truth. There is a huge amount of variation in what the market is offering and this is a big issue (cover for PCI, triggers for BI cover and notification costs etc). When it came to the finer details of what a cyber policy has to offer we were handed a two page document printed from Airmic’s website and asked to read through it. Afterwards Dave said “I think this sums up what a cyber policy is” – no analysis, no discussion – clearly trying to mask that Dave had no experience in this type of cover. Dave did spend a long time talking about risk management and this is clearly something that he is knowledgeable about. However, this advice was generic and it was clear that Dave did not have any cyber risk management knowledge. Also I’m not sure what wording the slides were based on but they were not but this was not representative of the market. The course could have also easily been condensed to 2 hours, not a full day. I did think twice about sending such critical feedback and Dave seems like a good guy. But the CII should know that this course is a waste of time. I am certain that most attendees would have come away with more questions than there were answered and also come away with very little understanding of cyber. I feel frustrated, as the feedback I have had from other colleagues who have attended the Business Interruption course was fantastic and I was hoping for the same. I was very disappointed with this course as I had been expecting much more, particularly as this insurance is about to take off in light of new EU legislation due to come in this year (again this was not raised). If I thought it would do any good I would ask for my money back. I will actively be recommending that people in our brokerage do not attend this course and the CII would be remiss to run this again without someone who actually knows about cyber running it.

Really enjoyed the day.