Chartered Insurance Institute (CII) reviews

The CII are wasting money and making the whole process slower by sending out letters with joining instructions. Emails would be cheaper, more efficient and bring the CII more up to date

David was very good and he seemed to have the answers to all the queries posed to him, the downside was the lack of numbers to offer more interaction

Good location, excellent tutor - shame I was the only person!

I was annoyed that there was a change of venue at the last minute as I was not available inteh office on Friday 20th and the course was on Wedessday 25th March. CII could hae telephoned me to let me know direct and to save me a journey to teh wrong location.

Course was very good and informative, trainer was very good in conveying information.

Course was interesting but the content was not as expected- felt that it was more 'understanding difficult customers' than 'managing difficult customers'.

Really enjoyed the course/material. Very informative and I thought the trainer David was excellent in every area.

This course helped me to understand the basic procedures of claims handling. I thoroughly enjoyed it and would like to attend another course in the future to help with my studies.

The course was more basic than I expected, but the trainer was engaging and the day was productive in terms of an re-cap of claims handling.

The course seem to dwindle out throughout parts of the day, as the first stage up until the break was good, then it was slow starting again before lunch, and really only picked up again a few hours later. I felt this was due to the stages in the break, as they occurred when team events had finished, as opposed to during it, so when the sessions restarted it was a bit like changing lessons in a school day. The content was good, as was the hand-outs. I just felt it lacked a bit of structure.