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Good informative course all questions answered.
The course was great by means of giving us the tools to think for ourselves to provide much better customer service. Lots and lots of food for thought to take into our every day jobs.
Felt the morning session lacked focus a little, the group was not as bought in.the listening section was fantastic and the pm much stronger for me in terms of content.trainer was enthusiastic and knowledgeable
Was very interesting and well presented/delivered.