Nikki d, 05 May 2023
Really interesting day with very interesting facts in a relaxed and engaging way.
David B, 05 May 2023
It made me think about the nature of communication and how we can pick up when the customer states something that is not quite being said.
Shayiniso S, 04 May 2023
Bridgend
Alun is a great facilitator.
Dewi R, 04 May 2023
Found the course interesting and gave good insight into behaviour
Nicole W, 02 May 2023
George was absolutely brilliant, this has made the training one of the best I have been on in a while.
Jaycee P, 02 May 2023
I enjoyed the course very much, we have done several courses recently and I have found this to be the most captivating. I have found this course provided me with actual tools and examples to apply to my day to day role.
Stephanie B, 02 May 2023
I had a great time and being so busy in work I was apprehensive spending a whole day out of work but I can honestly say it was worth it. I was very interested in the material and found George so informative, knowledgeable and engaging. I wish he was my lecturer when I was in uni! :)
Oisin O, 02 May 2023
George was a very engaging educator who used his charisma, knowledge and insight to turn what could have been a very dull session about how to pander to customers into what felt like a university level business and psychology lecture (which is something I enjoyed). George asked questions and made comments/suggestions on topics and concepts that I had not put much thought into but will be able to take into consideration when providing customer service. It also made me consider the business in a way that made me feel like I was valuable to the company.