Matt D, 11 Nov 2020
The whole Module was very informative and easy to follow and contribute towards
Andrew I, 11 Nov 2020
Excellent workshop, delivered well.
Daniel T, 11 Nov 2020
Really good trainer with a wealth of experience who gave practical examples for every piece of theory he gave
Claire P, 11 Nov 2020
Thanks, good to refocus on the impacts as a manager we have on the customer
Julie T, 10 Nov 2020
Good course, very enjoyable and informative. Just a shame that we couldn't have a face to face meeting
Amanda P, 10 Nov 2020
Some of the content over laps with some other courses the EA runs but as a package it was very good. The EA has a compulsory training module on biases so this was familiar. It included tips and tricks that i can use immediately as well as other tactics that may need some practise to use effectively. So over all i will listen more and react less !