Showing 1,731–1,740 of 4,008 reviews
Rob is really delivering the training material well. Believe that all the session will ease me doing job as CSS. Remember to give the value to customer as well.
though it was held via Zoom, it is still meaningful and educational for me
The overall training was very good. The trainer effectively use the zoom to make us feel the training like face to face.
This training course is very essential and useful, the knowledge is very practice. The professor is very friendly and enthusiasm, professional
It is a rare opportunity to learn the skills and the concept on client service.
Pros: Definitely had some key take-aways that will be useful in my role. Some good reading presenting a variety of views. Useful dialogue in the sessions. Good to explore some ideas. Maurice was attentive and facilitated discussions well. Cons: Time not managed well. Too unstructured for my liking. Too much time spent on going over the previous day's learning. Some of the concepts I simply did not understand. Probably too focused on banking. General: I really expected to be give more details on the CRO framework that a CRO should seek to implement. The course was too detailed at times for my liking. RaRoc and RaRoRac were very confusing concepts for a first time learner. Other than that, there is no question that there were some good light bulb moments for me. I now need to take that learning and the readings and try to develop my operating model for the future of my career.
Again, Mark is a great teacher and despite the live session it was very well managed.