Showing 6,571–6,580 of 22,956 reviews (5 star)
I think it was a great course and felt the number of participants was just right - and all very supportive of one another. Also really impressed with the support going forward, which I perhaps was not expecting.
A very engaging and empowering course with access to a wide range of resources and materials. Tutor knowledge and delivery was superb.
Great course. Will help us to review current practice and cement what we do as a team
An excellent day which I would consider should be mandatory for all 111 Call Handlers and Clinicians who speak to patients on the phone. I will discuss this with my LM. In the meantime, I have strategies from the course I can share with Call Handlers in training and in 121 coaching sessions, not the same as them receiving the whole course though. Thank you Lydia, the whole day in conjunction with the training materials has been very useful and informative and will improve my practice as a trainer and Call Handler.
Really good course, very helpful and informative. Good pace and the tutor was able to answer all my questions. Would definitely recommend to all in WAST.
Excellent course, well delivered with an engaging tutor knowledgable in her field of expertise.
i feel this course would be highly beneficial to our calltakers, both in 111 & 999
Really enjoyed the session. as a trainer for 111 I feel that this course should be mandatory for all new starters to 111
very informative course that I think should be compulsory to all Trust members. This is information that is very important especially to patient facing roles and call handlers. all of the information can be helpful in personal life too.