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I feel much more prepared to have difficult conversations with people who need some help or intervention or even just a friendly ear.
There were a range of people on the course from newbies to experienced re-takers which she managed well.
This acted as a timely refresher of things i had covered before and i picked up several new ideas also.
Very helpful and informative. Should I need this training in the future I will feel prepared
Great training session which strongly highlights how to deal with real life situations around the subject