Showing 16,091–16,100 of 28,057 reviews
The training was useful. I am concerned that I may miss signs that may not be evident when talking to a customer as our interviews are conducted on the telephone, there would be no visual signs so may be harder to identify a person with suicidal thoughts.
This was an incredible experience. Grounding yet exciting, challenging yet comforting. Excellent facilitation from Jamie and from Fiona, and the sense of bonding and 'team' is extremely strong as a result of that. You both did everything you were hoping for. Thank you!
Great course, kept checking on everyone's well being. Secure training environment
Really useful training and now feel much more confident in listening and signposting when faced with that situation
Very informative course. Debbie the Tutor was very helpful.
Excellent and engrossing experience, so grateful to be part of this amazing group
Good content but may be difficult to fill transfer to our work environment, given the nature of complaint resolution