Showing 801–810 of 2,129 reviews
Orla was great - very knowledgeable and a very pleasant presentation style.
Enjoyed the course and instructor. Materials were good and the topic was useful in my daily role. While I have taken this type of course in the past I still took some valuable information and techniques from this session. It was a good use of my time. Thank you.
Orla was a great trainer, gave good information and was helpful with questions. The content was interesting and engaging.
I really enjoyed the course today, I felt I gained confidence in dealing with situations in the future. The role play was brilliant, it was great that everyone got a chance to participate and also to see that others are out of their comfort zone. Many thanks, Lorna
I really enjoyed this course and as a result hope I will be more comfortable and confidient in dealing with difficult conversations. Thank you.
Enjoyed the course and intend on using some of what I have learned into my everyday job.
Very informative, the interaction and break out groups worked really well and were extremely helpful. Ann was very patient and encouraging. Thank you.
Excellent course, really warmly presented and some great take away tips particularly liked the open question examples and the reminder to focus on the member not yourself.
I appreciate the course and its contents. It has given me confidence going forward to be more prepared for the members queries And many thanks .