Trigraph Intelligent Learning Reviews

The course is really great. The only thing is that later I feel that it would be more applicable for me if I were already working in a team, instead of being still during the training. Questions about interacting with boss, co-workers and company felt more like theoretical pandering. Overall - really good, recommended for everyone not only in corporate world! :) Thanks for it!

Today's Presentation Skills and last weeks Personal Effectiveness and Time Management courses with Bernie were excellent.

Very good presenter, useful tips to put into practice, specifically around self expression and assertiveness

Great energy and clear communication throughout. Orla was was informative and easy to interact with during the call/training.

Excellent course - it is the sort of course that could be expanded to 1/2 day or even a full day

I really enjoyed the training. I though Barbara was a skilled tutor and got the group involved even at times of reluctance from the group. The discussions were lively and we were taken out of our comfort zones during the role play. Overall It has helped me reflect on my call handling techniques and provides tools to help deal with difficult callers.

There were plenty of practical take-aways and opportunities to practice in role play

Solid and confident delivery by trainer. Found the sections on emotional intelligence, perception positioning extremely. Role playing exercises and group review particularly helpful. Thank you :)

I think it might have been better if this course had been aimed for a pandemic call handling but thought it was all current query examples were covered. Good direction by Trainer

I think some of the difficult calls we receive especially callers with mental health difficulties could have been addressed as part of this session.