Managing Difficult People, Conversations & Situations Reviews

Pauline was a fantastic trainer and done a great job with keeping everybody involved and enthusiastic throughout the course. I have definitely taken on board multiple aspects of the training and look forward to applying them in my working environment.

it was brilliant

course was very informative and I learned from this

I would have loved if it could have been face to face rather than virtual but Bianca kept us focused on what was going on and involved us in answering questions etc. Thanks again, Bianca.

Lots of information in the course condensed into a fairly short period of time.

great course well delivered.

This course was very informative and gave good examples on how to approach difficult people in the correct way.