Managing Difficult People, Conversations & Situations Reviews

Good Course

Over all very good course. A lot of helpful information in really easy to digest form. Pauline is really good trainer with nice sense of humour.

Very enthusiastic trainer managed to get everyone involved in contributing to the training session. Managed to cover a lot in a very short time and will genuinely help me on some issues I am currently dealing with. I learned lots and have a few new ways of thinking about difficult situations.

Really beneficial aids to support future meeting structures within my job role. Pauline made it very informative and explained everything well. Enjoyed it!

It was a very clear delivery, drawing on the different experiences of the attendees.

The course was very insightful into things you can easily overlook as non important and the impact they have as well as explaining the complexities in dealing with customers.

Pauline provided a great course and has outlined areas for improvements and clear objectives for my staff. This course has given me confidence that I can provide my staff with effective tools to help with difficult customers.

I found this course helpful and feel much better able to deal with the difficult people I regularly encounter. The trainer was enthusiastic & knowledgeable about the subject and I would recommend this course to my colleagues.

A worthwhile course which was educational and thought provoking. Definitely one which can only be achieved through face to face instruction as opposed to attempting to run online.

Pauline was very enthusiastic and informative and this spilled over to everyone on the course who happily joined in with roleplaying tasks