This session explores behaviours, barriers and challenges to communicating with individuals. Delegates will have the opportunity to explore the role of the manager when addressing difficult people and will examine how to plan difficult conversations and remove their own personal barriers to success. Delegates attending this course will be challenged to apply the tools and techniques to realistic situations they may have to deal with in the workplace through case studies and role-play.
What you will learn
To define what ‘difficult’ is regarding people, situations and conversations
To identify what creates ‘difficult’
To examine managerial barriers, we might have
To determine practical strategies to manage ‘difficult’
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