Managing Difficult People, Conversations & Situations Reviews

Thoroughly enjoyed thus course. It was very informative and very helpful

The course was very engaging and informative. I enjoyed all the teaching and felt like I learned a lot. It was good to work alongside those from different sectors and hear how we all manage challenging behaviours and difficult conversations.

Very well delivered the content was what I expected. Going through the different stages and roll play was also good. Thank you

excellent, useful and practical. With an in depth and insightful view to work place.

Good range of advice on the topic and techniques to use in dealing with difficult people/situations. Trainer was very knowledgable

Good training, very enthusiastic trainer and lots of nice tips and tricks on how to deal with difficult people and difficult situations. Good involvement and participation from different agencies and work places provided alternatives and some good examples. Thank you.

Course was good. Trainer, Pauline was very nice and it was good to meet with a variety of workers and hear their experiences. I would definitely be interested in further training opportunities deliver by Pauline. Chris Guy

This is a good course and I will use take it positively to use in future.

Liked it, Very interesting, especially how to frame a conversation,

Useful info and strategies to implement.