Managing Difficult People, Conversations & Situations Reviews

A worthwhile course which was educational and thought provoking. Definitely one which can only be achieved through face to face instruction as opposed to attempting to run online.

Pauline was very enthusiastic and informative and this spilled over to everyone on the course who happily joined in with roleplaying tasks

Pauline was a fantastic trainer and done a great job with keeping everybody involved and enthusiastic throughout the course. I have definitely taken on board multiple aspects of the training and look forward to applying them in my working environment.

it was brilliant

course was very informative and I learned from this

I would have loved if it could have been face to face rather than virtual but Bianca kept us focused on what was going on and involved us in answering questions etc. Thanks again, Bianca.

Lots of information in the course condensed into a fairly short period of time.

great course well delivered.

This course was very informative and gave good examples on how to approach difficult people in the correct way.

The trainer was good, but there was too much material for this to be covered in one day. There wasn't really time for review or interaction at each stage. It may have been better if the presentation had been sent out in advance for people to read and we could have went through it in more detail