Managing Difficult People, Conversations & Situations Reviews

Pauline was a fantastic trainer and done a great job with keeping everybody involved and enthusiastic throughout the course. I have definitely taken on board multiple aspects of the training and look forward to applying them in my working environment.

it was brilliant

course was very informative and I learned from this

I would have loved if it could have been face to face rather than virtual but Bianca kept us focused on what was going on and involved us in answering questions etc. Thanks again, Bianca.

Lots of information in the course condensed into a fairly short period of time.

great course well delivered.

This course was very informative and gave good examples on how to approach difficult people in the correct way.

The trainer was good, but there was too much material for this to be covered in one day. There wasn't really time for review or interaction at each stage. It may have been better if the presentation had been sent out in advance for people to read and we could have went through it in more detail

It was useful but more geared towards managers dealing with employees rather than peer to peer or client relationships.