Showing 4,581–4,590 of 11,796 reviews
Enjoyed it despite the topic and picked up some helpful skills that I will use with my team in my management role but also when taking calls.
As a qualified RMN, I used this course almost as a refresher which is why I have indicated that the training was not appropriate for my level. I have been working in telephone triage for over 20 years. The only clues we have about how people are feeling is what they are saying and also their tone of voice. it was good to watch the video presentation, switching from a real life event to a managerial dissuasion. Craig presented well, he has a passion for Mental Health and this shows
I feel well informed for signs and questions now.
Very good course and didnt realise how much information i didnt have in my personal toolbox and require in our line of work.