Kelly B, 10 Dec 2020
I attended the course as a means of rounding out my call handling techniques, as I spend a lot of time on the phone both to the public and those reporting to me. The course underpinned a lot of the things I do when speaking to people already, and has given me a level of confidence that I didn't perhaps have before in dealing with a conversation where the other party could be considering suicide as an option.
Michelle S, 10 Dec 2020
A really well presented training session especially being online. The Tutor advised that it was not possible to share the Presentation but a similar workbook would be more useful with the actual processes we discussed. The workbook sent is really just a tool to use with not much of the guidelines and information discussed.
DR H, 10 Dec 2020
THE COURSE WAS INFORMATIVE AND WILL HELP ME AS A PRINCIPAL TO INCREASE MY LISTENING SKILS AND UNDERSTANDING AND BE A STRONG MORAL SUPPORT TO ALL MY STUDENTS AND STAFF MEMBERS.
Rachel G, 10 Dec 2020
Well structured course with good slides and discussion balance
emily w, 10 Dec 2020
Really great training, will definitely be looking in to the full day course
Frances W, 10 Dec 2020
Alison was a very good trainer and she was so helpful around my additional needs as a deaf participant which was great. I really enjoyed it and would be happy to be hear of any further training along these lines in future. Thanks Alison :)
Gemma N, 10 Dec 2020
Really enjoyed the course, feel like I have gained a lot from it. Thank you very much.