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The workshop is very informative and knowledgeable.
Mark was is consice and to the point. Giving excellent real life relatable examples.
Appreciation of the importance of active listening, and empowering people to perform their role and develop where necessary and as required by themselves. Also learning how to turn a difficult situation by flipping the approach to defuse any potential negativity from the employee.
Enjoyable, mark was very enthusiastic and engaging definitely one of the better trainers that has been to site throughout this internal course to do a workshop delivery.