Attendees particularly value the trainers’ real-world experience, calm and approachable style, and ability to make conflict resolution engaging. The course uses discussion, practical examples and interactive activities to explore de-escalation, triggers, body language, mental health and managing difficult situations. They find the clear, well-paced content relevant to customer-facing and site-based roles, with techniques they can apply at work and in everyday life.
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Showing 91–100 of 589 reviews (5 star)
Great course, very informative and engaging. Taken lots of elements away to incorporate in to my work and home life. Thank you
I found this course to be both interesting and informative. Leading to thinking about how I have dealt with things in the past.
Learned about the useful tips and wording to handle disgruntled customers or members of the public.