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Practical, safety-focused learning is the course’s defining strength: attendees say it links clear theory on positive behaviour support, de-escalation, law, dignity and least-restrictive practice to step-by-step demonstrations, realistic scenarios and repeated practice. They value knowledgeable, patient and approachable trainers who use humour, lived experience and feedback to keep demanding subjects engaging, inclusive and easy to understand. The well-organised sessions build confidence that transfers directly to supporting children, patients and service users at work, although some find the theory lengthy.
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