Level 1: Understanding Behaviour and Developing Proactive Support Strategies (RRN Prior Learning) Reviews

Friendly and informative. Interacted well with everyone. Made you think …

Kirstie was informative and content was engaging. I feel I learnt a lot. Thanks

Great to orientate my thinking towards being more flexible with patients and having more psychologically-oriented discussions with colleagues

Kirstie was a brilliant trainer, I have massively learnt a lot about the way I think I’m my work life and my home life (being a parent to my little boy). Very knowledgeable and would have been honoured if she looked after myself or one of my relatives. Thankyou so much :) x

Kirstie was a fantastic trainer. Very knowledgeable with fun and relevant stories to help the day along. We get people into clinic who are already escalating and this course will be great in helping to de-escalate situations .

Very good. Revision rather than new learning but very important nonetheless. I will endeavour to always try to consider the arousal model in relation to patients and to always treat people as individuals. Whilst we all try to do this, sometimes we forget!

Great course. Useful examples. Quite long with a lot of sitting but the interaction was great and kept us alert. A good basis and I am interested in the second level to bring it all together

It was a very good session, the trainer did a good job. I was worried how iam gonna finish the 7hr session but the trainer made it easy

This course make me to think more. Thanks to the trainer too so explicit

Really enjoyed the course. Great trainer. Well engaged in group discussions. Friendly, approachable and great people person. Information was delivered in a timely manner with slower approach in more complex areas. Recapped at the end to ensure everyone was comfortable with the information and gave many signal points to ensure everyone understood. Thanks jack!