Showing 331–340 of 712 reviews
Limited space to move around during practical session for 12 people. Women’s toilet- very high temp/ bowling water from one of the tap. Arrived on site before 9 am. The receptionist knew about the training session. However, doesn’t know what room has been allocated to.
Enjoyed the course. Trainer was knowledgeable and professional. However the H&S group sent a new trainer last minute so the class were left waiting for nearly 2 hours waiting with no reason as to why. No wifi in room. No drinking water available. No classroom handouts available. No accessible toilets on ground or basement floor. Pleased with the trainer and course content. Disappointed with everything else.
very late start wasnt told or kept up to date with what was going on
Original trainer cancelled last minute so new trainer had to rush in. Peace was great, but she received no handouts to give us, the PowerPoint contained a lot of irrelevant information and while peace tried to ask maintenance to sort it, the projecter was stuck in red light. Toilets were out of order
Alex was amazing, 100% , everyone engaged with each other . PERFECTIONIST.
Alex was excellent and knowledgeable with regards to the subject material.
I'm sorry to say that the overall quality of the session was poor. Too many negative and disparaging comments made by the facilitator and some participants about carers, families, trans patients, women, autistic people, police, social workers, local psychiatric wards, A&E staff, including 'we don't trust them', 'they haven't got a clue', 'they switch off their phones at the weekend, they don't want to know', 'the UK, it's more like a zoo'. Totally unacceptable comments made that suggested that a a trans patient used their identity to get staff sacked and that a 14 year-old may have had some responsibility for the abuse that they suffered. A thoughtless joke was made about taking medication and 'self-medicating with Clozapine '. As an autistic person who takes daily medication to keep well, I was very offended by such comments. Although the Public Health Model shows Tertiary Intervention as the final stage, insufficient time was given to the primary and secondary stages. Many slides were missed altogether and no opportunities were given to discuss and practice the de-escalation strategies. The Take 90 slide was wrong and therefore dangerous, as it states that 'scientific evidence shows that it takes just 90 seconds for the neurotransmitters that cause anger to be flushed out of our systems.' Other slides have spelling mistakes on them. The order of the slides was disjointed and poorly ordered. Person-centred approach, trauma informed care, PTSD, active listening etc should have formed the basis of Stage One prevention, but were instead scattered through the presentation with no coherence or value given to these vital preventative approaches. Overall, the training gave me the messages that perpetuated the negative attitude towards people with mental health illnesses, made light of traumatic events through anecdotes shared unkindly, with some of the participants laughing at the traumas being talked about. I did raise my concerns with the facilitator during the first break and things improved a little but some of the above issues continued.
It’s very informative and interesting Trainer keep the tempo all the time to make more easy