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Proactive Technical Training Reviews

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Alan T, 23 Dec 2020

The Course was Ok. The Material and Content was Poor. It was because of the Information provided by AWE to PTT. The Information in the AWE Guidance was very poorly written, not due to PTT in any way. The Instructors were well informed and obviously knowledgeable.

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Andrew B, 15 Dec 2020

The Course was totally "new" being based upon the new ESMS / MSP rather than the old CSP to which we have all been familiar. Many of the questions were ambiguous and could have more than a single answer. The course could easily passed by a person with little or no technical knowledge and experience.

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Michael A, 06 Nov 2020

Manchester

Course seemed to be a refresher for experienced employees and not enough time to complete the practical elements. As an Apprentice the practical course was too rushed, there wasn't enough time to fit everything in half a day. I have never used some of the tooling before and due to this took much longer to complete wiring/crimping etc. Rack inspection module was to find faults but knowledge on racks is currently so limited I didn't know what I was looking for. This module assumes you already have prior knowledge of racks which as an Apprentice would have none or very little.

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Steve S, 22 Jun 2020

Tring

I was very disappointed with the Domestic Installer 2 course, We did not complete all the elements in the syllabus. i.e. we did not cover SWA and several of us did not get to put install a Cooker point, Boiler point, Spur up etc. The Trainer's industry experience was invaluable and he is a great guy and someone you can have a beer with! However, he lacked professionalism (constant use of bad language, making fun of the students) he also just put music on which whilst nobody really minds, with everything else the learning experience was extremely poor!) He treated the situation as if he was working on site and we were his employees, I found his casual approach to the structure of course very disappointing and he seemed to spend more time on his phone and doing what seemed to be his own personal documentation than he did providing any real instruction to the students! There was one chap on the course that needed a lot more help and he did not get it! There is no question that he knows what he is talking about but I have to question his ability to passing that knowledge on to students! I was very surprised that the only training we had for passing the Building Regs exam was to give us 2 old test papers the night before to read through at home and then to review the answers 15 mins before we went in to the exam. We all passed but this was very poor!

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Padraig M, 11 Jun 2019

Tring

Very surprised a PTT person did not give an overview of their course offerings & training facility to promote their training facility.
Response : Dear Padraig I'm very sorry there were no introductions from PPT at the start of your course. I had intended to introduce myself that morning but was diverted to other matters and by which time I was free your trainer had started the course. So my apologies. If you require any further details about PTT or any courses we can offer please don't hesitate to contact me directly at steve.redpath@proactivetechnicaltraining.co.uk. In the mean time you may wish to view our company video to get an overview of the services we can offer at https://www.proactivetechnicaltraining.co.uk/about-us/ Course details can also be found on the relevant pages of our web site. Kind Regards Steve Redpath CEng MIET Director

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Nigel H, 30 May 2019

Tring

I was sent on this course. Really didn't effect my work or future work at present
Response : Thank you for your feedback, Nigel. Sorry that you feel the course did not meet your needs. Unfortunately, as mentioned on the day, we are bound by the syllabus agreed with Nokia and have no say in who attends.

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Gary B, 23 Apr 2019

Tring

Very well put together course for the level of persons attending. Trainer seemed a little lost at times of what to talk about next. Lots long pause's.

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Ian W, 23 Apr 2019

Tring

Some questions raised were not answered conclusively. Test rigs were of poor quality. Refreshments were adequate.
Response : Dear Ian Thank you for your feedback. If you feel you still have some questions that need answering I would be happy to try and answer them for you. Please feel free to email or call me. You can contact me directly at steve.redpath@proactivetechnicaltraining.co.uk

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John B, 18 Mar 2019

London

The course was rather pointless for my personal position the pre requisite training covered everything I basically spent 15 hours away from home to learn how to wire a plug up. There were a few extra bits that were useful and Joga was a great trainer.... I just feel overall it was a waste of time and needs to be made available specifically to people who specifically deal with transmission racks and not just compulsory to anyone who has engineer in their job title. Of the 7 candidates of the course it was not relevant to anyone on a day to day function. Not trying to be negative just my personal opinion.
Response : Dear John Thanks for your feedback which is always welcome. We are about to view the course content with Vodafone as we have recognised that some of the content requires removing or modifying to represent what people are actually doing in the field. The Vodafone document HSE130 has also been recently updated so the course will have to reflect this. I take your comments on board and will bear these in mind as part of the review. Kind Regards Steve Redpath Managing Director PTT

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Aaron F, 23 Jan 2019

Birmingham

Course seemed not relevant to our roles as Field Engineers. Throughout the day and a half of the course we were constantly told that "this will not relate to your role". Hearing that throughout a course does not peak anyone's interest at all. Also the practical side of the course was also not very relevant to our job roles. The first practical I have been told by other engineers that they have not had to make up plugs in around 15years or so as there is no longer a need to - it is an interesting skill to have but not relevant to my job role anymore. The other practical's were not relevant at all, in our job roles I have never heard or been told we will ever have to deal with that side of the job as we are now Unified Comms Technicians which means we specifically deal with the Telecommunications and not much else. I found the trainer occasionally disinterested in the course themselves and did not ever encourage class or group discussions except for the last hour of the whole course in one of the practical's. The course was also just full of theory, but not the theory we can get involved in, it was nearly a whole day and a half of just listening to the instructor talk while we looked at the occasional picture with text on the board.
Response : Dear Aaron Thank you for your comments we welcome feedback on our courses and trainers. Firstly may I address your comments regarding the course content. We are constrained by the syllabus that was originally agreed with Vodafone. We are not told about those attending what their roles or responsibilities are. So from time to time we may find that not all the course content is relevant to a particular individual. We will be reviewing this course with Vodafone shortly and will take your comments on board when we come to discuss the next revision of the course. As regards the capabilities of the Trainer. Joga (your trainer for the course) has a wealth of experience and is highly regarded by Vodafone and ourselves so I was very surprised by your comments regarding his attitude during the course as he is usually very conscientious about his training delivery. I have spoken with Joga and it was certainly not his intention to give the impression of being disinterested in fact he was instrumental in putting this course together when he was a Vodafone employee. So he takes a keen interest in it. However, we take your comments seriously and will endeavour to make improvements wherever we can.

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