Happy Reviews

Very engaging and interesting sessions. Thought the way the session was delivered was intriguing and moved at a good pace for learning. Kept the learner engaged throughout and never sat just listening for long periods.

Really insightful and offered new ways of thinking about customer service, which stemmed from our own ideas but was guided.

I enjoyed it - it's the first day-long zoom course I've attended where I felt energised and involved rather than 'chewing the desk' and watching the clock. Also felt like I'd learned a handful of really (immediately) usuable ideas rather than pages of notes I might never look at again

Very useful

Really good session, good pace and with alot of information that I will need to put into practice!

Nicky was absolutely fantastic - really engaging and really got us to do some thinking for ourselves during the session - lots to take away

A fantastic session that has really given me food for thought.

A fantastic session that has really given me food for thought.

Nicky was a great trainer - she is very energetic and really engaging

Really loved this course. Nicky was brilliant. Loved the breakout rooms and chances to work with and chat to several different colleagues. I learnt a lot of practical and helpful tips and found the training practical , well paced and very positive. Would highly recommend.