Happy Reviews

Another great course! Thanks Pat.

I like that the courses are not too long

Excellent really enjoyed it

I have never done any specific customer training before and it was useful to get a real insight in to what we should and should not be doing

Really great session, Paul was an excellent host. Made you feel listened to, not simply moving onto the next exercise.

Very well planned to say it was online. Very smooth and easy transitions between tasks.

Thoroughly enjoyed the customer excellence training. Paul was really supportive and guided the conversation well, the training was engaging and has stimulated my thinking on ways to improve my approach to customer service

Very engaging and interesting sessions. Thought the way the session was delivered was intriguing and moved at a good pace for learning. Kept the learner engaged throughout and never sat just listening for long periods.

Really insightful and offered new ways of thinking about customer service, which stemmed from our own ideas but was guided.

I thought perhaps zoom was not the best way to run this - last week I was on a happy course in relation to MSTeams and that seemed slicker and more engaging by format