Julie F, 14 Nov 2023
Thoroughly enjoyed thus course. It was very informative and very helpful
Rachel B, 14 Nov 2023
The course was very engaging and informative. I enjoyed all the teaching and felt like I learned a lot. It was good to work alongside those from different sectors and hear how we all manage challenging behaviours and difficult conversations.
Jakki M, 14 Nov 2023
Very well delivered the content was what I expected. Going through the different stages and roll play was also good. Thank you
Joseph c, 14 Nov 2023
excellent, useful and practical. With an in depth and insightful view to work place.
Carol C, 14 Nov 2023
Good range of advice on the topic and techniques to use in dealing with difficult people/situations. Trainer was very knowledgable
David S, 14 Nov 2023
Good training, very enthusiastic trainer and lots of nice tips and tricks on how to deal with difficult people and difficult situations. Good involvement and participation from different agencies and work places provided alternatives and some good examples. Thank you.
Chris G, 14 Nov 2023
Course was good. Trainer, Pauline was very nice and it was good to meet with a variety of workers and hear their experiences. I would definitely be interested in further training opportunities deliver by Pauline. Chris Guy
Keira W, 13 Nov 2023
Lee was brilliant in delivery the first aid training today. He went into lots of depth for the information provided, and answered any questions we asked fully. Appreciated the additional information he gave us, as this will benefit me in my nursing home.
Lyndi M, 13 Nov 2023
Easy to understand and liked how practical the course is