Aaron L, 19 May 2020
Overall is good, just the line is unstable.
Bie O, 15 May 2020
Excellent!Response : Many thanks Bie!
Hidayat A, 27 Apr 2020
I think the session is very useful as a base for Client Service. It helps in setting out what the expectations of a Client Service personnel are, and provide us with tools in better managing our clients.
Elizabeth G, 27 Apr 2020
Very engaging and there was never a dull moment. Thanks to Rob!
Hui H, 27 Apr 2020
overall content is rather useful and applicable to client service facing role person. Trainer did a great job to make virtual class meeting a big success. It is definitely an interactive and engaged training just like classroom training. suggestion is to cut short session on internal stakeholder map and to have longer session on role play would give more exposures / practical when dealing with client on bad news
Jenny C, 27 Apr 2020
The content and the ideas really helps to make a clearer picture how we can handle our client and be a competent client service manager.
Shanshan G, 27 Apr 2020
I am so glad to attend this training , meet Rob and GLCM freinds in other countries and areas under such special situation. It is nice to talk and share with everyone , and very interesting to talk with other members in breakout room, with different members each time, sharing the opinion . we've learned how to communicate with clients, how to draft emails, how to creating alignment with internal stakeholders which is very useful to our CS work. I will be more confident to do the right service and add value service by using the skills I learned.
Mohammad M, 15 Mar 2020
I would thank the instructor for his well arranged materials and supportResponse : Hi Mohammad, Paul and the team are so pleased that you enjoyed your Internal Audit course. We hope we can help you with your future learning needs too!
Andrew O, 13 Mar 2020
London
The training was good and has helped improve my understanding of Bonds and fixed income. Also increased my interest to study more.Response : Hi Andrew, We're so glad to hear that you though the training helped improve your understanding of bonds and fixed income. We're glad we've helped you with your interest to study more - learning is our passion! We hope to welcome you on another of our courses in the future.