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Very good presentation and material. Would like more time to practice the three stages with more than just one person.
Difficult subject made less daunting, credit to organiser.
Great course, easy to follow and understand. Can easily see me bringing this into a real life situation. Makes you rethink things
I felt this course was very informative and helpful to me as a call assessor and just as a member of the community. I have learnt how to have what i would normally deem a difficult conversation
It has been very helpful in knowing what to say and what not to say during an intense situation.