Jemma D, 12 Nov 2020
Really enjoyed the course. Found it very useful and engaging.
Alessia V, 12 Nov 2020
The content was great as was the trainer, however, it was a lot to fit into the time given especially when doing online. I think breaking it into smaller 2 day courses e.g. PM/Agile, Agile/SCRUM, Agile/Kanban etc. would be goodI would suggest incorporating tools such as Mural or Miro to help with interactivity.
Luke T, 11 Nov 2020
Overall, I was very happy with the course, Sean was a fantastic trainer, with great knowledge and insight that benefited my enjoyment and ability to take in the content. I passed both sets of exams first time which I was delighted with.
william c, 06 Nov 2020
course very well delivered in a virtual environment.
Anirban C, 06 Nov 2020
The training is good & very interactive.
Micheal C, 22 Oct 2020
The focus on visuals, especially re devices, was v good.
Niamh N, 07 Oct 2020
Great course, plenty to learn and absorb. Phase 4 this week could definitely have done with a 90 minute slot perhaps.
Ciara M, 06 Oct 2020
It's a great course and the training will benefit me in my day to day work. The course content is particularly strong and I like the video and learning materials on the LMS. I do however find the hour long class a bit rushed and does not leave time for questions - some topics (e.g. Topic 4) would benefit from an extra 30 mins or an optional Q&A session at the end.
Edward M, 02 Sep 2020
Solid and confident delivery by trainer. Found the sections on emotional intelligence, perception positioning extremely. Role playing exercises and group review particularly helpful. Thank you :)
Niamh M, 02 Sep 2020
I think it might have been better if this course had been aimed for a pandemic call handling but thought it was all current query examples were covered. Good direction by Trainer