Trigraph Intelligent Learning Reviews

There were plenty of practical take-aways and opportunities to practice in role play

Solid and confident delivery by trainer. Found the sections on emotional intelligence, perception positioning extremely. Role playing exercises and group review particularly helpful. Thank you :)

I think it might have been better if this course had been aimed for a pandemic call handling but thought it was all current query examples were covered. Good direction by Trainer

I think some of the difficult calls we receive especially callers with mental health difficulties could have been addressed as part of this session.

Perhaps some elements less suited to our type of service.

The trainer was very clear and informative and open to any feedback and any questions. The way the material was presented was easy to understand. I found that the trainer encouraged participation and cooperation that lead to a good learning environment. The use of group work was particularly useful in this training course.

Very useful and informative

Overall very happy - good presenter and day went smoothly - good variety

Information about emotional intelligence was very interesting and will be helpful regarding dealing with calls.

A really excellent course. The trainer was extremely knowledgeable and personable and delivered the course material in an engaging and easy-to-follow manner. I can highly recommend this course to anyone setting up a PMO. I now feel reassured in my day-to-day role and confident that I will be able to apply the skills learned in the course and identify and fill gaps in current practices. A very big thank you to the excellent coach.