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Practical techniques for spotting errors and improving written communication are the course’s clearest strength: attendees value the ABC of Email, E-checking method, open-question checklists and other tips they can apply to emails, letters, reports and daily work. They describe knowledgeable, personable trainers who use humour, examples, breakout groups and exercises to encourage reflection and participation, while the workbook and toolkit provide useful follow-up. Some feel the programme could be condensed, but it remains informative and engaging.
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