Assertiveness for Success - Handling Challenging Conversations Reviews

Excellent training. Best part was the role playing.

I really enjoyed how interactive the course was. Ann is a great trainer and explained everything very well.

I really enjoyed the course today, I felt I gained confidence in dealing with situations in the future. The role play was brilliant, it was great that everyone got a chance to participate and also to see that others are out of their comfort zone. Many thanks, Lorna

I really enjoyed this course and as a result hope I will be more comfortable and confidient in dealing with difficult conversations. Thank you.

Excellent course, really warmly presented and some great take away tips particularly liked the open question examples and the reminder to focus on the member not yourself.

Very informative, the interaction and break out groups worked really well and were extremely helpful. Ann was very patient and encouraging. Thank you.

I appreciate the course and its contents. It has given me confidence going forward to be more prepared for the members queries And many thanks .