Assertiveness for Success - Handling Challenging Conversations

Description

The highly interactive workshop will provide you with a range of easy to apply assertiveness techniques that will raise your confidence and increase your ability to build effective and lasting relationships and develop knowledge of your own personal influencing style.

Topics include:

Self-awareness and changing habitual patterns of behaviour
Rights in assertiveness
Behaviour styles
Techniques to develop boundaries for others
Every-day aggressive behaviour
Higher-level aggression
Dealing with non-assertive behaviour
Dealing with challenging situations
Co-ordinating body language with verbal statements
The importance of nurturing self-esteem
‘Fake it till you make it’
Client care
Making and refusing requests
Asserting yourself in meetings
The assertive chairperson
Giving and receiving criticism
Managing your time
Action planning for change