Managing Challenging Conversations Reviews

Excellent course, informative and interactive. Claire is a great communicator and presented the course in a fun and educational way.

Very enjoyable found it very informative.

Great for management skill has only been in management for just over a year. Will feel more confident now with the way I will approach staff and hopefully lift morale

Course was knowledgeable and fun. Great day!!

Great insight and really enjoyable course. Lots of ideas for future.

Claire was brilliant, engaged the whole team and relevance was spot on.

I found Mike easy to listen to and the content interesting and very useful. I prefer courses like this one where we spend time looking at what we will take away to improve, rather than ones with lots of content but no direct relevance. The length of time (3 hours) was just right.

I really enjoyed the course and found it very useful. I thought the trainer was good at engaging different characters in the room.

I think the course raised interesting questions and has provoked a different way of thinking about challenging questions, in particular attention to language being used, e.g. no nouns/emotive works or using BUT!

Great use of models / theoretical framework to enable understanding