Full Cost Reviews

Thanks, good to refocus on the impacts as a manager we have on the customer

Very enjoyable and interactive

Very good day overall. Thanks

Very good session, Pat was really engaging and covered a lot of areas

Useful training session

Really useful, kept it interactive and very supportive.

Good course, very enjoyable and informative. Just a shame that we couldn't have a face to face meeting

Some of the content over laps with some other courses the EA runs but as a package it was very good. The EA has a compulsory training module on biases so this was familiar. It included tips and tricks that i can use immediately as well as other tactics that may need some practise to use effectively. So over all i will listen more and react less !

Good training course. Would have obvioulsy been much better in person but needs must. Would really love to further my skills on a more advanced course but don't think there is one available yet.

Even though we did this module remotely I found it interesting and really useful. Mark was a really good presenter even in difficult circumstances