Showing 1–3 of 3 reviews (4 star)
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Solid and confident delivery by trainer. Found the sections on emotional intelligence, perception positioning extremely. Role playing exercises and group review particularly helpful. Thank you :)
I think it might have been better if this course had been aimed for a pandemic call handling but thought it was all current query examples were covered. Good direction by Trainer
Overall very happy - good presenter and day went smoothly - good variety