Showing 661–670 of 1,279 reviews (4 star)
The training was useful. I am concerned that I may miss signs that may not be evident when talking to a customer as our interviews are conducted on the telephone, there would be no visual signs so may be harder to identify a person with suicidal thoughts.
Good content but may be difficult to fill transfer to our work environment, given the nature of complaint resolution
very insightful, definitely feel more prepared to deal with a suicide situation going forward.
Good content but may be difficult to fill transfer to our work environment, given the nature of complaint resolution
I feel that the pace was very slow, it could be delivered in 6 hours. The communication about end time was confusing. I thought it will finish at 1pm on both days and some of the other delegates had the same understanding. Being a practicing Muslim Friday and then finishing 1:30 is not a suitable time.,Many thanks to the tutor who managed to plan the break at a time I could do my prayers. Many thanks for providing the opportunity to attend the course and free.
First half didn’t feel as useful/relevant but was still overall interesting
I would like to have the materials in word so that I am able to type in my notes. The pace was good but a little more time in break out groups would be good. Final role play needs more time