Showing 441–450 of 8,922 reviews
Great delivery, pitched at the right level and an our tutor had a deep level of knowledge.
I am glad I signed up for this workshop. It was incredibly insightful, particularly the statistics. I feel better equipped for my counselling work with young people.
A really good course delivered at a good pace with sufficient breaks. Lots of relevant experiences and examples of how to support persons in crisis. Would definitely recommend
it was really helpful to identify silent signals and how to approach with a person who is thinking about taking their own life
It has been a very useful course, not just for our sector but to apply in our personal lives.
Overall, the training was very helpful, and we received some great clarifications. We learned that our words can have a big impact during a call. For example, using the word “understanding” should be avoided if we are not truly in the player’s shoes. We also learned how to handle these types of cases properly: listening, empathizing, using short sentences, asking for more information, and then, when the time is right, taking control of the call. We should also put the player’s queries on hold when necessary to ensure the player is safe. Using phrases like “I hear you” can help reduce escalation and reassure the player that we are there, listening, and paying attention.
Excellent course well explained and took time to listen to me