Amelia A, 27 Mar 2020
Course was superbly delivered. Use of actors was brilliant as it helped both identify personal challenges in dealing with difficult conversations and different personalities while at the same time practice different approaches. Materials provided were simple and practical, something I will be able to use at work.
Denis m, 26 Mar 2020
Really enjoyable day. The role play was very useful and helpful to understand workplace situations.
Rasheed I, 21 Nov 2019
Great pace and great depth of knowledge and experiences. Looking forward to future sessions.
David B, 21 Nov 2019
Really interesting and Laurell really knows her stuff on this topic.
Matilda W, 21 Nov 2019
Found it really useful to gain understanding/practice different communications techniques and considerations.
Michael L, 21 Nov 2019
Leaned more towards negotiation side more than influence, but all points answered
Michael L, 30 Mar 2020
Wafa S, 26 Mar 2020
Delfin M, 21 Nov 2019