RRN Level 2 Refresher: De-escalation and Non-Restrictive Tertiary Interventions (Breakaway & Self-Protection Skills) Refresher reviews

4.9 (3,235 reviews)
AI summary of reviews

Practical breakaway techniques and positive behaviour support are the course’s defining strengths. Attendees value knowledgeable, patient trainers who use real-life scenarios, demonstrations and discussion to make de-escalation and behaviour of concern easy to understand. The sessions are interactive, relaxed and well paced, with trainers checking understanding and encouraging questions. Attendees say the refresher builds confidence and provides skills they can apply safely in their support roles.

Practical breakawaysKnowledgeable trainersWorkplace confidence

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Both Kelly Bello and Craig Wormald were incredible in the refreshing course and it was really informative and interesting and I did really enjoy the training, which helped in providing vital information and insights that will definitely help to provide the best possible care for our customers.

Jesse B · 06 Oct 2025
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Excellent course .I really enjoyed it . This has refreshed my memory to keep myself safe . The trainers are very confident and know their stuff . Pitched at the right level . Well done . I feel more confident .

JOANNE W · 06 Oct 2025
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Very informative

Michelle T · 01 Oct 2025
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Explained everything and showed step by step

Zoe S · 01 Oct 2025
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Great training

Karen H · 01 Oct 2025
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Very good course. Well needed

Theresa M · 01 Oct 2025
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Informative good course

Tyson P · 01 Oct 2025
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Ben was very friendly, he used some of his own experiences to really lock in why the information/technique was important and effective. He was very understanding of my physical condition and made sure I was able to sit and rest when I needed to.

Rebecca C · 30 Sep 2025
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Great course, very informative.

Helen N · 29 Sep 2025
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Very good trainers. Very informative and Kept it interesting.

Louise P · 29 Sep 2025
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Response: We really appreciate your feedback. It’s great to know the training team kept the sessions lively while also making sure you took away useful knowledge.