RRN Level 2 Refresher: De-escalation and Non-Restrictive Tertiary Interventions (Breakaway & Self-Protection Skills) Refresher reviews

4.9 (3,259 reviews)
AI summary of reviews

Practical breakaway techniques and positive behaviour support are the course’s defining strengths. Attendees value knowledgeable, patient trainers who use real-life scenarios, demonstrations and discussion to make de-escalation and behaviour of concern easy to understand. The sessions are interactive, relaxed and well paced, with trainers checking understanding and encouraging questions. Attendees say the refresher builds confidence and provides skills they can apply safely in their support roles.

Practical breakawaysKnowledgeable trainersWorkplace confidence

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Lee was a fantastic trainer, very detailed, was patient and helpful when unsure about things.

Yasmin A · 21 Aug 2023
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Absolutely loved the course Lee went through everything step by step and took the time for everyone to catch on Thankyou

Jennifer D · 21 Aug 2023
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Lee came across very good and made the course interesting and kept me engaged in the course as usually Iv just wanted to go as soon as Iv got there. Lee made this course interesting and you should be proud to have him working for your company as he is a asset to your company

Darrell H · 21 Aug 2023
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Response: Hi Darrell, thank you for your lovely feedback and I'm so glad you enjoyed your refresher. We'll be sure to let Lee know how much you enjoyed it.

The training was good day by Lee

Paul R · 21 Aug 2023
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Response: Hi Paul, it's great you had a good refresher with Lee. We'll definitely let him know.

Brilliant training very knowledgeable went in depth with all the techniques asked all the time if we were comfortable and understood the training was all timed well and trainer very understanding.

Fallon S · 21 Aug 2023
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I’ve done this course four times but this time I learnt the most. Liam had a different style of teaching, he presented things in different ways, which I understood and could relate to. The practical was clearly demonstrated and we were given time to practice with Liams support.

Julie L · 21 Aug 2023
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Response: Hi Julie, I'm so glad you enjoyed your time with Liam and it's so great you took something different away from the course. We'll be letting Liam know how supportive you found him to be.

Learnt more information about record keeping and enjoyed refresher

Lisa W · 18 Aug 2023
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Was very engaging and held my attention. Details of course was communicated effectively and in a manner that was easy to understand. Was patient with all staff when they did not always understand break away techniques immediately. Was a nice refresher.

Katie E · 18 Aug 2023
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A really excellent training session. Liam was a fantastic trainer and explained/shown us all the techniques to keep us all safe. He also went through BSC’s paperwork to ensure the staff know how to fill them in, in the appropriate manner. Thank you Liam it was a pleasure to be trained by you

Julie S · 18 Aug 2023
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Excellent refresher. Liam conducted the course with excellent communication and examples. Thank you

Tracy R · 18 Aug 2023
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