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Andrea was good, knowledgeable and friendly. Unfortunately I didn't feel I was given as many tools as I would've liked. Maybe some group scenarios to go through in the correct and incorrect way of dealing with them.
Great course would definitely recommend
Great informative course, good interaction, Andrea very generous with information
Very good course. Relaxed but professional.
I thought the 2nd half of the training should be more aimed at management level
It was good answer learned how I will be dealing with my team in tough times
Very pleasant trainer and very pleasant group. Felt involved but at ease and not awkward