CSTF (All in One Day) Mandatory Training Reviews

Our original trainer did not arrive to deliver the training. Communication about this had to be initiated by the course participants. The communication received from the Health and Safety Group was massively conflicting providing the participants with various anticipated start times and reasons of why the trainer would not be attending. We were told that there was a risk that we would not have enough time to go through all the training which was a huge stress seeing as I had booked myself and 9 of my team members on the training and we were unable to rebook due to our very busy diary commitments and loss of earnings for the day. I have ranked the training day higher due to Gemma who was our replacement trainer and was very knowledgeable and clearly an experienced trainer. I have now booked myself and my team on 5/6 one day training sessions and every one of them has had issues. The only reason I have continued to book on to the course is because of the convenient location and the fact we can complete it within one day which minimises our loss of earnings. We will be looking at alternative providers moving forwards.

Satisfactory

Nightmare to park, extremely expensive car park

Room was too small

Good

Good

Good section

I think the safeguarding element was too short. I manage support workers and feel there was not enough information provided.

For me personally, I have had yearly and half yearly training so for me it was a repetition of my knowledge. The trainer had an interesting voice and character throughout his presentation which kept you engaged but did feel he missed some trainers that were wanting to ask questions . A positive for the trainer was he kept a very good pace and time keeping /schedule As a mental health nurse the phrase “kicking off “ is not used to describe someone who is off baseline or has heightened anxieties , but do understand that it was a terminology once used (just my bug bear ! )

Good